Alpha eSIM
Help centre › Not connecting
Not connectingFixes for the most common problems, in the order to try them. · 8 articles
Fix it by device

I deleted my eSIM

1 min read

Most eSIMs can be installed only once.

1

Stop retrying

Do not scan the QR again on another phone.

2

Same phone

The original QR can sometimes reinstall it on the same phone. Try it once.

3

Contact us

Send your order number. If the eSIM was already used, you may need a new one.

Did this help?

Other topics