Alpha eSIM
Troubleshooting
Fix it in a minute
Pick your device, then the problem. Most fixes are one setting.
No internet after landing
Settings › Mobile Service › your travel line: Turn On This Line, then Data Roaming on. Set Mobile Data to the travel line.Step-by-step guide with pictures
“No service” or “SOS only”
Turn Airplane Mode on for 10 seconds, then off. Still nothing? Settings › Mobile Service › your travel line › Network Selection: turn off Automatic and pick a listed network.Read the full guide
“eSIM cannot be added”
Use a stable Wi-Fi, update iOS, and make sure the phone is unlocked. If the code was already used, contact us. Do not keep retrying the same QR.Read the full guide
Data is slow
Day passes slow down after the daily allowance. Check usage in My eSIMs. Settings › Mobile Service › Voice & Data: try 4G instead of 5G Auto.Read the full guide
Hotspot is not sharing data
Settings › Personal Hotspot › Allow Others to Join on. Make sure Mobile Data is set to the travel line.Read the full guide
Data runs out too fast
Settings › Mobile Service: turn off mobile data for heavy apps. Photos › iCloud: back up on Wi-Fi only. Top up in My eSIMs any time.Read the full guide
I deleted my eSIM by mistake
Most eSIMs can only be installed once. Do not try the QR again. Contact us with your order number.Read the full guide
Calls and texts are not working
Plans are data only. Calls and texts to your number still use your home line. Use WhatsApp or FaceTime over the eSIM.Read the full guide
Still stuck?Send us your order number and a screenshot. A person will help.